1. Purchases processed by a merchant of record
The provider identified at checkout and on your receipt is the authorised reseller and merchant of record. Refunds, statutory withdrawal rights, and payment reversals are handled under that provider's buyer terms, together with any additional rights stated here or required by law.
Merchant-of-record providers generally treat completed digital transactions as non-refundable unless applicable law requires a refund, a qualifying product defect exists, or the provider approves a discretionary request.
2. How to request a refund
Use the “View receipt” or “Manage billing” link in your transaction email or the support link in your billing page. Include the order email, product name, purchase date, and a clear explanation of the issue.
If the request relates to a technical problem, contact Silantev LLC first at support@silantev.dev so we can attempt to diagnose and resolve it promptly.
3. Defective or misdescribed products
If a material technical defect prevents access to the features or deliverables described at purchase, we will first try to provide a working replacement, correction, or reasonable support. If the issue cannot be resolved, the merchant of record may issue a refund in accordance with its policy and applicable consumer law.
4. Digital delivery and change of mind
Digital products may be delivered and made usable immediately. A statutory right to withdraw may end once downloading, streaming, or use begins where you expressly consented to immediate supply and acknowledged that consequence. This does not affect rights for a faulty, misdescribed, or inaccessible product.
5. Subscriptions and cancellation
You may cancel a subscription at any time using the management link in your receipt or provider-hosted buyer account. Cancellation normally prevents the next renewal and leaves access active until the end of the current billing period. Cancellation alone does not automatically refund a charge already made.
6. Purchases through other stores
Purchases completed through an application store or another reseller are subject to that store's payment and refund rules. Submit the request to the store that appears on your receipt.
7. Access after a refund
When a purchase is refunded, the related paid entitlement, licence, download access, or subscription may be revoked. You must stop using and distributing any product files where the applicable licence no longer permits continued use.
8. Related information
Review the current offer on the Pricing page and the general Terms and Conditions before purchasing.